RETURN & REFUND POLICY

🚨 Important: Strict 48-Hour Window

1. Eligibility

Returns are accepted only if:

• Product is damaged
• Incorrect item is delivered

2. Timeframe

• Request must be raised within 48 hours of delivery

3. Mandatory Proof

• Unboxing video is compulsory
• Must clearly show sealed package and issue

👉 No video = No claim (non-negotiable)

4. Product Condition

• Must be unused and in original packaging

5. Refund Options

Approved refunds will be processed via:

• Original payment method or
• Store credit (based on customer preference)

6. Refund Timeline

• Processed within 5–7 business days after approval

7. Non-Returnable Cases

• Change of mind
• Used products
• No unboxing proof